Refund policy

Refund Policy

We want you to love your purchase from PoolSide Muse. If you're not completely satisfied, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging intact.

How to Start a Return To initiate a return, please contact us at [insert email] with your order number and reason for return. We'll provide you with return instructions and the return shipping address.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping Costs Customers are responsible for return shipping costs unless the item received was damaged or incorrect. In such cases, we'll cover the return shipping.

Exchanges We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, contact us at [insert email].

Non-Returnable Items Items that have been used, damaged by the customer, or returned without original packaging are non-returnable.